Interalia Communications

Always looking for ways to provide an even quicker and more efficient service to its ratepayers, Buckinghamshire County Council has installed the state-of-the-art Interalia XMU+. The multi-functional auto attendant and call processing system is now handling large volumes of calls that would be impossible to respond to by live attendants alone

The Kölnarena, Germany’s largest ultra-modern, multifunctional events forum, has installed a state-of-the-art digital announcement system manufactured by Interalia, a leading designer and manufacturer of digital voice announcement solutions.

The business sector is increasingly under pressure from a diverse society to provide a seamless access to information and services. The past five years has witnessed incredible growth in the potential for technology to affect our daily lives. The continuing massive investment from the Telecom companies has resulted in the development of new technologies, bringing the potential for streamlining services to such a point that a great deal of business conducted with and by commerce and industry will require much less human intervention. Costs of self-service transactions are known to be a fraction of those for manual transactions and service availability for automated transactions can be twenty four hours a day, seven days a week.

Interalia, a leader in the design and manufacture of digital voice announcement solutions, has installed its state-of-the-art XMU+ announcement and call processing system at Barclays Stockbrokers Call Centre in Glasgow. Complimenting Barclays existing IVR (Interactive Voice Response) system. The XMU+ is currently serving a dual purpose of providing call steering as well as business continuity across the non XMU+ based call steering platforms.

Interalia Communications is a well-established name in the field of digital voice announcing and communications in the transit industry. Founded in 1975 in Calgary, Alberta in Canada, Interalia has been fundamental in enhancing the digital audio market by utilising and developing new technology. Interalia has established long term working relationships with some of the largest and most respected names in the PA/VA equipment field such as Baldwin Baxall, TG Baker, Laauser & Vohl, Milbank & ASL.

Interalia, has launched a second version of its highly acclaimed iProMOH advanced promotional on-hold music/message announcement system. The iProMOH2 has an additional port and is thereby able to provide two solutions in one. It is a digital announcer that can entertain and inform on-hold callers and also a public address-messaging device for broadcasting music and/or messages to store patrons, via an existing PA System.

The XMU+ announcement and call processing system from Interalia Communications, a leader in the design and manufacture of digital voice announcement solutions, is helping Essex Magistrates Court consolidate its core support functions. Part of the multi-million pound scheme to improve the county’s magistrates court service, around 100 staff from courthouse offices in Colchester, Southend, Basildon and Harlow have centralised into a new Essex Courts Administration Office in Chelmsford. The XMU+ is providing a single platform to enable the Court to centralise calls from all four offices into one.

Interalia has further advanced its XMU+ next generation announcement; call processing and music/marketing-on-hold system with the addition of Message Manager. Now, XMU+ users can easily manage their message on multiple XMU+ systems directly from their desktop without a dedicated telephone line. Interalia has taken the power of remote telephone access and created a simplified message management tool that enables even non-technical staff to easily record, delete or play messages remotely from their desktop.

Interalia, a leader in the design and manufacture of call processing and voice announcement solutions, single board version of its highly acclaimed XMU+ system, SBX, provides all of the functionality of the powerful XMU+ at an exceptional price. Ideal for companies requiring small (8 port or under) ACD announcement, call processing and music/marketing-on-hold and dial-by-name functionality, the SBX has eight analogue ports, two MOH outputs and one MOH input on a single board.

When Hewitt Associates, the global human resources services firm, needed a technologically advanced announcement and call-processing system for its UK based call centres it turned to Interalia for the answer. Now, Interalia’s XMU+ announcement; call processing and music/marketing-on-hold system provides Hewitt’s call centres in Hemel Hempstead, St. Albans and Birmingham, with maximum flexibility and the ability to have instant access to newly recorded announcements and productions.

The ability for small to medium size businesses to provide their customers with high quality, recorded telephone messaging at a cost effective price is now available thanks to the launch of The Voice from Interalia, a leader in the design and manufacture of digital voice announcement solutions. The solid-state digital announcer has been designed for continuous, maintenance-free operation and provides an extensive range of telephone applications including ACD/UCD, DID intercept, after-hours, hotel wake-up and general public information announcements.

Interalia Communication’s next generation advanced announcement, call processing and music/marketing-on-hold system fills the void between simple passive announcers and expensive voicemail or IVR systems. Called the XMU+, the standalone system is designed as a solution for any industry needing auto attendant, ACD announcements, music/marketing-on-hold, interactive audiotext, call processing and basic IVR functionality.

Keeping its passengers fully informed about train arrivals and departures at London's mainline station, Liverpool Street, is an important part of rail operator, First Great Eastern, customer relation's service. To ensure that its passengers receive the most up to date information, the company has recently installed the XMU+ announcement and call processing system from Interalia.

When Dornan Engineering was awarded the electrical contract for Irelands’ high-tech peat burning power stations at Lough Ree and West Offlay, it turned to Interalia, a leader in the design and manufacture of digital voice announcement solutions, to provide state-of-the-art telephone systems for the prestigious, new power stations. Opened in July by The Minister of Finance, Brian Cowen TD, the XMU+ systems are providing the power stations with a range of telephone processes including auto attendant, call steering, ACD announcements, call processing and basic IVR functionality.

Rhodia’s ISCEON refrigerants business and manufacturing site in Avonmouth, near Bristol has improved staff usage and night emergency cover by installing Interalia’s state-of-the-art XMU+ multi-functional auto attendant and call processing system. Sold by the BT VMS FeatureNet team through the BT ICT Solution Partners Programme, Rhodia is using the eight-port system for a range of options including auto attendant, call steering, ACD announcements, call processing and basic IVR functionality.

The Borough of Poole together with its neighbouring Authorities are providing travellers with Real Time Passenger Information (RTPI) on bus arrivals through a state-of-the-art system that will help both able bodied and disabled bus passengers. Designed to meet the requirements of the Disability Discrimination Act which came into force in October 2004, the system supplied by leading RTPI provider, Action Information Management (AIM), through a partnership with Interalia, a leading designer and manufacturer of digital voice announcement solutions, and Public Information Display designers and manufacturers, Varitext, has resulted in a state-of-the-art RTPI system that provides travellers with both visual and audio information.

Whether it is informing the thousands of workers at Sellafield about traffic problems on the road leading to and from the site or giving early details of an emergency, Interalia’s XMU+ is the first line in communication for the world famous Sellafield site in Cumbria. Used in conjunction with 3000 pagers, carried by onsite staff, the XMU+ provides a cost effective and reliable means for the British Nuclear Group to communicate with its workforce at Sellafield, one of the largest nuclear sites in Britain.

The increasing cost of flights, hotels and lost productivity when travelling has resulted in the growing use of teleconferencing. Now Interalia, has launched the Conference Bridge 800, a flexible and cost effective entry level ‘dial in’ teleconferencing solution for small and medium enterprises.

Thameslink Trains, which provides the only north-south link through central London, has drastically improved its customer information service through the installation of Interalia’s XMU+ announcement and call processing system from SOH providing Thameslink wit. Installed as part of an upgrade of Thameslink’s customer information services, Interalia’s XMU+ has expanded services offered to travellers by increased flexibility to constantly update recordings.

Keeping its passengers fully informed about train arrivals and departures at London's mainline station, Liverpool Street, is an important part of rail operator, First Great Eastern, customer relation's service. To ensure that its passengers receive the most up to date information, the company has recently installed the XMU+ announcement and call processing system from Interalia, a leader in the design and manufacture of digital voice announcement solutions.