INTERALIA NEXT GENERATION XMU+ ANNOUCEMENT AND CALL PROCESSING SYSTEM

The XMU+ helps companies transfer calls when operators are not available. It front-ends main telephone lines prompting callers for the location they want to be directed to, then transferring those callers to the appropriate extension including ACD queues, IVR ports, departments, voicemail or informational messages.

The XMU+ delivers efficient and affordable automated attendant functionality to outside callers and internal staff. It prompts callers for the extension they want, then quickly routes the call to that location or to the requested audiotext information.

Even with voicemail’s popularity, callers still have the need to talk to a live agent. When agents are not available and callers have to be put on-hold, the XMU+ can be used to notify callers of a delay. It can play a variety of interesting ACD announcements until an agent is available to take their call. These messages may provide product information, promote services or educate callers about the company.

Using the XMU+ for ACD announcements can provide callers with a variety of messages without requiring a dedicated port for each message. The XMU+ enables managers to easily and instantly change any announcement message so callers only receive the most up-to-date information. Messages can be scheduled to play on certain dates for holidays and events, or can be activated during peak calling times to notify callers of delays. It can also be used to prompt callers to have information available before talking to a live agent (credit card numbers, account information, etc.)

When offices or stores close the XMU+ continues to answer calls and transfer callers to extensions, provide information, or even transfer calls to other offices in different parts of the world. This means callers are still able to speak to an agent even after the office has closed for the day.

Through its interactive audiotext functionality, the XMU+ can provide answers to frequently asked questions such as opening hours, locations, services and special promotions. Ideal for a range of applications including student information lines, 24-hour health information, concert and sporting events, human resources, etc, the interactive audiotext has many benefits. Callers receive the answers they need without waiting on-hold, calls are processed faster, and existing staff have more time to help customers that require personal assistance.

The Interalia XMU+ easily interfaces with hotel telephone systems to play announcements for guest wake-up. Hotels can inform guests about dining room specials, tours, weather forecasts, and hotel facilities.

Government departments are able to use Interalia products to broadcast weather conditions, road closures and emergency situations. Users may tune to a specific radio frequency, or call a phone number to listen to a pre-recorded message. The XMU+ is a simple way to immediately communicate emergency messages to callers. Flipping a switch, or remotely dialing into the XMU+ from a touch-tone telephone can easily switch announcements to pre-recorded emergency messages. This allows callers to be quickly alerted of problems such as system failures or business changes.

The XMU+ is manufactured and tested by Interalia under ISO certified guidelines and is backed by a company renowned for its quality, reliability and outstanding support. It will provide a cost effective solution to any industry wishing to give its clientele the very best in customer service.