INTERALIA’S XMU+ PROVIDES RHODIA WITH IMPROVED STAFF USAGE AND EMERGENCY COVER

Making better use of personnel, Rhodia required a versatile auto attendant and call processing system that could perform a range of functions. During working hours, the XMU+ answers calls and directs them to the front desk secretary who deals with the enquiry. At 4.30 p.m. the front desk is closed and utilising the XMU+ date and time software, calls are directed to the Gatehouse, which is manned until 6.00 p.m. During the evening a menu of six options is offered to callers routing calls to various shift managers or other manufacturing plants.

In addition, the XMU+ is providing an essential emergency option, which if selected, routes the call to a particular extension and then to a manager’s mobile phone. If the call is not answered after a period of time, the caller is redirected to a second manager’s phone and then again to a site telephone extension. This loop is repeated until the call is answered.

“Rhodia became a BT FeatureNet client as we required a networking facility without the capital expenditure of fitting switch gear”, says Peter Crampton, Control Systems Engineer at Rhodia’s Avonmouth facility. “When we needed to reassess our in-house call handling system, BT FeatureNet recommended the Interalia XMU+, which is playing a key role in facilitating remote, flexible management of a solution by answering and steering calls according to the time of day.”

Interalia XMU+ fills the void between simple passive announcers and expensive voicemail or IVR systems. It is compatible with all major telephone systems, is easy to install and operate and offers numerous highly developed features. The standalone system is designed as a solution for any industry needing auto attendant, ACD announcements, music/marketing-on-hold, interactive audiotext, call processing and basic IVR functionality.

Rhodia’s site in Avonmouth has been producing refrigerants since 1957 under the ISCEON brand name. Originally concentrating on the traditional R11, R12 and R22 refrigerants, with the onset of regulations resulting from the signing of the Montreal Protocol in 1987 and the Kyoto Protocol in 1998, Rhodia has been targeting its Research and Development facilities in the direction of environmentally-friendly alternative refrigerants, resulting in the ISCEON 9 Series.