Interalia’s Xmu+ Provides Call Centre Solutions For Hewitt Associates

As Hewitt’s staff handles thousands of calls a day, the company needed a product that could help meet its rapidly growing volumes of business. It chose the Interalia XMU+ for its speedy delivery of call routing and fast and simple reprogramming capabilities. This allows for the quick turn around of business requests needed for its customers in finance and industry for whom it supplies dedicated out of hours messaging as well as traditional generic messaging and call steering.

The system's programming capability not only offers a means of instantly changing announcements to ensure callers receive the most up to date information, but also alleviates caller and agent frustration during peak queuing times and increases callers’ awareness of sales and marketing initiatives. In addition, the XMU+ provides Hewitt with business continuity in the event of an emergency.

“Hewitt successfully uses the XMU+ at its offices throughout the USA and therefore it seemed the natural choice for the UK firm”, says Ted Flemming, Voice Analyst at Hewitt. “The XMU+ is totally business critical to our company and we could not operate without it. It is the front door to our organisation – and, as we all know, it is first impressions that count.”

Interalia XMU+ fills the void between simple passive announcers and expensive voicemail or IVR systems. It is compatible with all major telephone systems, is easy to install and operate and offers numerous highly developed features. The standalone system is designed as a solution for any industry needing auto attendant, ACD announcements, music/marketing-on-hold, interactive audiotext, call processing and basic IVR functionality.