Motion control manufacturer provides digital customer experience

With six product families currently available on the platform, Kollmorgen has 50,000+ parts ready for engineers to search, configure and download into their design.

Bob White, Manager Training and Digital Services at Kollmorgen, said the goal for the project was: "To improve the customer's overall digital experience, making it easier for engineers to quickly access the models. Our customers strongly prefer to download 3D PDF datasheets too, helping us to more efficiently reach other decision makers within our customers' organisations."

Each product download allows customers to easily select and size individual solutions. Kollmorgen understands that providing user friendly information for their customers to obtain is key to their online success. The downloadable parts increase credibility and enhance the customer's trust which increases the likelihood of closing the order. The easier it is for engineers to discover and download their products, the more likely they will return again and again.

The catalogue works with every major browser and has been 'future proofed' by CADENAS PARTsolutions to always stay current with the newest browsers, platforms and trends.

"Manufacturers don't want to worry about the newest web-browser or HTML standard," said Jay Hopper, President and COO of CADENAS PARTsolutions. "They want to focus on making great products and providing great customer service. Now that Kollmorgen is using CADENAS PARTsolutions to provide their digital downloads, we'll worry about the new platforms and formats and Kollmorgen and their customers can focus on what they do best."