Conforming to the company’s ‘right first time’ philosophy the first of JOST’s new format Service Days has won high praise from the delegates and provided a template for future events. The objective of Service Days is to ensure its Service Agents have all the knowledge and expertise required to offer the best possible service to end-users.
The new format covers all of JOST’s technologies and product ranges, including Edbro hydraulic tipper cylinders and systems and the JOST, TRIDEC and Rockinger portfolios that includes, axles, brakes, drawbars, landing gear, fifth wheels, kingpins, sliders and towing hooks.
JOST components are fitted to a wide range of hard working commercial vehicles and are regarded as some of the best quality on the road. Manufactured to the highest international standards, JOST understands that it is equally important that fleet owners, operators and drivers are confident that this quality level is reflected right through the customer service network.
Developing and maintaining the necessary skills through training and education is a vital part of the process.
Danny Broomfield, JOST Sales Director for UK and Ireland said: “In the past we have run Service Days for individual products or technologies.”
Broomfield continued: “But we realised that broadening them out to include the whole range offered several possible advantages, so we floated the idea past several of our Service Agents. Their positive response encouraged us to plan the first one and see how it was received.”
The first whole-range day was held in mid-November and there was a pre-determined commitment to a second one in February. With over 60 Service Agents across the UK, JOST knew that the event would have to be one of a series.
At the end of the first event all the delegates were asked to fill in a questionnaire and to give an informal verbal assessment of the day. This allowed the JOST team to do an objective analysis of programme.
Broomfield recalled: “We had worked hard in the planning stages, and this was repaid by the reaction to the day. The comments were all positive, with my personal favourite being from Terry Brayshaw, Managing Director of Stanway Commercials in Darlington, Co Durham who noted: ‘You can’t improve upon excellent’.”
Broomfield added; “It is great that we scored a bullseye first time, but we are not going to rest on our laurels. If we can think of improvements, we will incorporate them – and of course our technologies are advancing all the time, as is legislation, user expectations and more, so we have to make sure our presentations reflect that.”