Setting new standards for maintenance and repairs

Scott Tyre took on the Glasgow service centre manager’s role in early 2017, after joining Sulzer as Contracts Manager in June 2016. Scott joined from a leading gas turbine repair company, where he completed its International Graduate Rotation Programme and latterly held a position in international client management. This background provided him with an opportunity to understand the best methods for delivering upon the expectations of customers.

With a background in rotating equipment, Scott soon learnt about the additional challenges of the electromechanical sector. The sheer volume of work in the service centre at any one time means that precise organisation and clear communications are essential.

Scott commented: “The Glasgow Service Centre is continuously improving to keep pace with its customers’ demands and the staff pride themselves in delivering the best possible technical service. Our challenge is to provide expert engineering support along with concise customer communication and dialogue, 100% of the time.”

Sulzer’s Glasgow Service Centre specialises in the repair of electronic drives and controls, such as variable speed drives, power supplies, automatic voltage regulators and printed circuit boards (PCB). However, one of the key customer benefits of the business is its obsolescence management services.

Sulzer can provide replacement control hardware where the original manufacturer has deemed the component obsolete. This service offers considerable savings for the customer in terms of both costs and time, when compared to the alternative of a replacement piece of equipment.

Above: Precision repairs of compressors, pumps and motors improve the long-term reliability of assets

Reducing down-time 
In addition to being Sulzer’s drives and control repair specialists in the UK, the Glasgow Service Centre offers complete refurbishments of pumps and motors, as well as condition monitoring and preventative maintenance services.

As part of the continual improvement process, the service centre has recently completed the purchase of a new PRÜFTECHNIK Optalign kit. This equipment allows the service of the entire customer package, including all installation and alignment services, as well as making the business more reactive, reducing customer down-time.

Workshop Manager, Mark McCreadie commented: “Our mechanical engineers are fully trained in the alignment of all rotating equipment, including pumps, motors, gearboxes and pulleys. This ensures that we can get our customers back online as soon as possible.”

Maintaining safety
In support of customers that operate within potentially explosive atmospheres, Sulzer’s Glasgow Service Centre is a BASEEFA approved repairer of explosive atmosphere equipment. This provides confidence that Sulzer engineers have the training and competency to maintain equipment to the highest standard and to the levels demanded by IEC 60079-19.

Mark McCreadie explained: “It is the responsibility of the end user to ascertain that the service facility engaged to make a repair can demonstrate compliance with the codes of practice laid out by the Repair, Overhaul and Reclamation standard (IEC 60070-19) for any equipment installed in potentially explosive areas. Our service centre can provide that assurance to all customers seeking repair of Ex d, Ex e and Ex n rated equipment.”

Working in such a diverse range of industries, Sulzer promotes a company-wide culture of safety and the Glasgow Service Centre has recently completed five years without a lost time incident (LTI). Scott Tyre concluded: “I am pleased to inherit a service centre that has such a positive record for health and safety performance. This excellent record can be directly attributed to the positive attitude of our staff and everyone in the business is encouraged to work towards continuing this legacy.”