UK Sales & Marketing Director, Mark Williamson, said: ”This is fantastic achievement, especially considering the widespread economic downturn in the UK during this period. Not only have we grown by 10%, but we have also invested in additional staff during this period, putting us in a good position to take advantage as the economy improves”.
“Key to our performance has been the level of service that we offer to our customers”, he continued. “We have maintained our £2 million stock levels throughout the recession, which means that we continue to offer next day delivery on a host of items, and we are still able to offer equipment on loan for evaluation. This commitment to customer service seems to be a significant differentiator for us in the market place”.
“In addition, STEMMER IMAGING has no bank debt and we have cash reserves”, he said in conclusion. “This further reinforces customer confidence in us, which is borne out by a recent survey of customers spending up to £5000 with us in the last 6 months, carried out by STEMMER IMAGING GmbH. This revealed that around 50% of orders came from direct referrals”.
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