ABB has expanded its global network of Collaborative Operations Centres to broaden its digital reach and expand its portfolio of digital services. The new centre is located at ABB's German headquarters in Mannheim and went into operation in April 2018.
At the heart of ABB’s digital portfolio is ABB Ability Collaborative Operations, a service delivery model which connects people in production facilities, headquarters and ABB to deliver objective data insights that ultimately increase customers’ profitability by improving plant efficiency, increasing safety, reducing risk and lowering costs. The new model bundles industry knowledge, cloud-based solutions and services into a 24/7 service delivery concept.
New competencies through shared knowledge and ABB expertise
Collaborative Operations combines the strengths from cross-functional teams with industry and expert knowledge from ABB, and plant insights from the customer to deliver greater value in the shortest possible time through information analysis. "As a result, our customers benefit from knowing more – doing more – achieving more – and working together," said Christian Kohlmeyer, Digital Lead Central and Eastern Europe for ABB’s Power Generation & Water. "With our digital services, we turn data into information that our customers can use directly. We create the optimal basis to take decisions and increase cost efficiency and thus optimise plant and fleet performance. Our goal is to create new value together."
Digitisation not only improves operational efficiency, but also the availability of resources. Asset and operational information is collected, correlated and analysed around the clock in Collaborative Operations Centres to identify, categorise and prioritise performance improvement actions. ABB Ability Collaborative Operations includes performance optimisation, remote monitoring and preventive analysis technologies. Foresighted analyses and key performance indicator (KPI) evaluations are visualised in dashboards to enable faster and more concrete business decisions.
Collaborative Operations at the Mannheim location
The newly opened Collaborative Operations Centre in Mannheim provides services from the board level to the management level of corporations. The services range from complex optimisation solutions to increase productivity, to forward-looking condition monitoring and energy optimisation, to cyber security modules and measures. ABB experts analyse and monitor the plant data according to various criteria and support the following industries: power generation, water plants and networks, process industries, oil & gas, petrochemicals, mining as well as pulp, paper and metals. Customers in other industries can benefit from cross-industry benchmarks.