Wardjet And Wightman Stewart Are One Step Ahead In Waterjet Service And Support

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26th August 2010

Source: Wightman Stewart

WARDJet provides free remote access, live video and Voice-Over IP (VOIP) support as a standard feature on all machines fitted with either a WARDJet X-Classic or XL controller and supplied by exclusive UK agent Wightman Stewart Ltd. Operated on-line from the controller's display screen through www.wardjet.com WARDJet support technicians can, with the customer's permission, use these features to remotely access their waterjet machine.

Using this technology, WARDJet users benefit from immediate 24 hours per day/7 days per week real time technical support. Once logged on, the WARDJet engineers, based at the company's US head office in Ohio, interrogate the WARDJet machine's control software to diagnose and correct any machine performance issues. This service reduces costs by almost eliminating the need for service engineer site visits.

The X-Classic and XL controllers include a built-in webcam for live video support right at the controller and a PCI wireless card for connection to the customer’s existing wireless network.

WARDJet is operated in the UK in conjunction with exclusive UK agents Wightman Stewart Limited who will supply and promptly install any required replacement parts identified through the WARDJet live support, saving considerable downtime.

Wightman Stewart says that WARDJet is the only waterjet cutting machine manufacturer to offer free live technical support. The technology is especially useful for machine training, demonstrations and cutting evaluation purposes for customers looking to investigate new cutting routines and materials.

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