NewAge Industries Extends Its Excellent Product Quality Rating to Seven Straight Years

This performance rating offers a significant benefit to the company’s customers. They experience fewer failures, fewer product returns, fewer days waiting for replacement product, and fewer hours spent handling problems such as these. In short, customers save time and money when defect-free products are received.

NewAge Industries devotes seven percent of its staff to its quality team. Bill Keiser, the company’s Director of Quality, notes that the quality team’s knowledge and experience are used to “… continually improve all of our processes by stressing the philosophy of ‘Fix the problem, not the blame.’” The company practices root cause analysis to make certain that procedural mistakes are not repeated.

A number of steps are taken upfront to ensure superior products including inspecting raw materials upon arrival, verifying certifications, calibrating inspection tools regularly, training personnel continuously, and performing preventive maintenance on manufacturing equipment. Every NewAge team member is well aware that product quality is crucial. They focus on the fact that an order isn’t only a box of tubing going out the door. Someone will receive that tubing and may install it in a critical application such as pharmaceutical fluid transfer or food processing. They do not want that tubing returned because of a quality issue.

Product quality is often noted as one of the most important aspects of selecting, and remaining with, a vendor. Consistent quality is essential to any company’s operations. Without it, customers experience problems and seek alternate suppliers, and that’s why NewAge places such a high value on it. The company is proud to be able to say that only 0.3% of its products are returned due to product quality issues.