When a customer expressed their frustration to Fixturlaser because they were unable to get a good alignment, they shared: “I’ve spent two hours trying to align this stupid pump!” He began to blame the laser, the ‘cheap’ pump his company had, the bad base, his bad trainer (Fixturlaser), and anything else that came to mind. Stan Riddle explains how to really cure alignment frustration.
It wasn’t taken personally as we have all been there too. Listening to his frustrations, and letting him vent, after a few minutes, he interrupted the ‘venting’, and said, “If you’ll give me two minutes, I’ll tell you how you can fix it.”
The secret – start all over again, and follow the steps.
Do what the laser says do.
The next day the customer emailed to thank for the help, and letting me know achieving alignment was fast, simple, and repeatable.
The secret-there isn’t one. Alignment frustration isn’t new, but it is treatable.
When laser alignment tools are not repeatable, it’s not the laser – IT’S YOU.
It’s easy to take a short cut, put in an incorrect shim, or an incorrect value in the laser. And when you do, you’ll end up frustrated, just like this customer.
Step away. Get a cup of coffee. Get your mind off the alignment for just a few minutes. Then start all over, and don’t skip any steps.
The cure for alignment frustration is ALWAYS a good alignment!
Save Time. Save Money. Save the Machine.
Write a comment
No comments